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Business Process Innovation
Channels enhancement: Integrate, control and innovate the entire value chain, from core suppliers to end clients. Achieve superior customer service with minimal total supply chain cost. Identify and optimize the most profitable customers-channels mix.
Key questions: Will our emerging channels cannibalize our existing ones? How can we control arbitrage and gray channels? How do we adapt our channel strategy to new customers and new environments as we grow?
Sourcing & Procurement: Develop new win-win partnerships with suppliers to reduce procurement time and cost. Redesign sourcing processes to drive productivity. Create value through the implementation of innovative sourcing technology and system.
Key questions: How can we source across the world for half the price? How will e-procurement decrease my total ownership cost? How can we reduce supplier power without increasing costs?
Sales and marketing effectiveness: Review past and ongoing marketing and sale efforts in order to determine results vs. objectives. Establish ROI, efficiencies and inefficiencies to refocus spending. Implement programs to foster culture of excellence, set up KPIs, and optimize marketing investments.
Key questions: How can we achieve more revenue with less marketing spend? What innovative marketing channels could we be exploiting? What ultimate sales force structure should we adopt to drive growth?
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